The Company’s core businesses primarily focus on the R&D, manufacturing, and sales of products and solutions such as photovoltaic inverters and energy storage systems. The Company mainly conducts business through direct sales to key customers, commercial negotiations, and bidding processes, rather than generating independent service revenue through online platforms or data service models. The Company has established diversified customer communication channels, enabling customers to engage with the Company through various channels, including the official website, mini programs, customer service hotlines, online customer service, email, complaint letters, and face-to-face communication. The Company is progressively developing a unified global customer contact center platform by integrating customer information from multiple channels, including telephone hotlines, emails, social media, and official websites. Through initiatives such as AI-powered customer service chatbots, the Company continues to improve customer service efficiency and enhance customer communication experiences. The Company incorporates customer feedback into its product and service development processes. During the design of residential energy storage products, the Company continuously considers the potential impacts of products during installation, transportation, maintenance, and daily use on end users, installers, and service personnel. Through modular design, ergonomic optimization, and structural improvements, the Company reduces operational burdens and safety risks throughout product use and service processes, enhancing user experience and service efficiency. During the digital transformation of the power and energy industry, the design of human–machine interfaces (HMIs) not only affects operational efficiency but also reflects the Company’s commitment to inclusive design and consideration of diverse user groups, including vulnerable users. Centered around accessible reading, light mode, and dark mode, the Company has redesigned its visual interaction system, elevating visual accessibility from an auxiliary function to an integral component of operational safety. Traditional monitoring interfaces often rely on fixed brightness settings and color coding. Under scenarios such as strong afternoon sunlight, low-light nighttime environments, and extreme glare conditions, critical alerts may become obscured or overly prominent, creating hidden barriers particularly for users with color vision deficiencies, older users, and users with low vision. The Company’s new system incorporates ambient light sensors and dynamic contrast algorithms to automatically switch between light and dark modes and adjust color temperature. The visual adaptability coverage rate has reached 100%, effectively reducing information blind spots caused by environmental lighting interference and enabling critical decisions to be made without limitations arising from individual visual differences.